Privacy Policy
Last updated: 20 October 2026
This privacy policy explains how Orbit X Media Private Limited ("Orbit X Media", "we", "us") collects, uses and protects personal data when you visit our websites or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.
1. Data we collect
- Details you give us through our enquiry forms, WhatsApp, phone or email: your name, phone / WhatsApp number, email address, business name, city or country, the service you need, budget, timeline and anything you write in your message.
- How you found us: campaign and ad information in the link you clicked (for example UTM tags, Google Ads click ID or Meta click ID), the referring website and the pages you visited on our site.
- Technical data: IP address, browser and device type, and cookies or similar technologies (see section 4).
2. How we use your data
- To respond to your enquiry, call or message you, prepare proposals and quotes, and deliver our services.
- To send you messages on WhatsApp, SMS, phone or email about your enquiry, including a confirmation and follow-up messages. You can reply STOP or ask us at any time to stop these messages.
- To measure and improve our advertising, for example to understand which ads lead to enquiries.
- To keep records required by law (for example tax and accounting records) and to protect against fraud and misuse.
We process your data on the basis of your consent (given when you submit a form or contact us) and, where applicable, for legitimate uses permitted by law.
3. Who we share it with
We do not sell your personal data. We share it only with service providers who help us run our business, under confidentiality obligations, such as our website hosting provider, email and WhatsApp messaging providers (including Meta's WhatsApp Business Platform), and advertising and analytics platforms (Meta and Google). We may also disclose data when required by law or to protect our rights.
4. Cookies and tracking
Our websites use cookies and similar technologies, including the Meta Pixel, Google Ads conversion tracking, Google Analytics and a first-party cookie that remembers which ad or website brought you to us. These help us measure ad performance and show relevant ads. You can block or delete cookies in your browser settings and adjust ad preferences in your Meta and Google accounts.
5. How long we keep data
We keep enquiry data for as long as needed to respond to you and for our ongoing business relationship, and generally no longer than 3 years after our last contact, unless a longer period is required by law.
6. Your rights
You can ask us to access, correct, update or erase your personal data, withdraw your consent, or nominate another person to exercise your rights. To do so, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
7. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and encrypted storage of sensitive credentials. No method of transmission over the internet is completely secure.
8. Children
Our services are meant for businesses and adults. We do not knowingly collect personal data from children under 18.
9. Contact and grievance officer
Orbit X Media Private Limited
Block 314, 3rd Floor, Dona Planet, G.S. Road, Guwahati 781005, Assam
Email: info@orbitxmedia.com · Phone: +91 91011 25757
10. Changes
We may update this policy from time to time. The latest version will always be on this page.